Customer Testimonials
The whole experience was great, fast and easy thanks to the salesman Bruno Aguilar, i would definitely recommend people to come in and buy your new car cause everything was just perfect.
Sal and Kyle made the entire process of buying my new car super easy!
Rafael was very good. He listened and accommodated me with a pick up to get my car.
I recently bought a car at Honda Kelly and was helped by Luiz. This is the second time I’ve bought with him, and once again I was very happy with the service. Luiz was extremely professional, patient, and respectful, without rushing or any unnecessary pressure. He helped me choose calmly and explained everything clearly. I truly recommend him to anyone looking for a car with peace of mind and trust.
Yesterday, I went to get my car serviced. I received a message on my phone stating that I would pay $642.30, but when I went to pick up the car, the cashier gave me a document requiring me to pay $662.28.
I had an amazing experience working with Sal! From beginning to end, he was professional, patient, helpful, and genuinely cared about making sure I had a great experience. He made the entire process smooth, stress-free, and comfortable. He went above and beyond to answer all my questions and make sure I was happy with my purchase. It’s not every day you come across someone who truly takes pride in what they do and treats their customers so well. I couldn’t have asked for a better experience. If I could give more than 5 stars and 10s across the board, ... Read More DealerRater - Nov 11, 2026
Outstanding experience leasing a Honda Ridgeback with Kelly Honda in Lynn. A few minor setbacks with recently moving from West Lynn to West Newbury and leasing, dealing with insurance and the registry. My salesman Bruno, navigated the entire situation step by step giving çlear direction and running offence throughout the entire process. Thanks again Bruno and the team at Kelly Honda
Bought a Honda civic that I saw online at a good price. Went in person and they honored the online deal. No BS experience, very smooth and straight forward.
Nestor our salesman was extremely helpful in providing me with everything that was asked of him, he got me the best price for the vehicle I purchased, a super great interest rate, everything from A to Z went smoothly and he walked me through everything that the vehicle had for options, the best part that I liked was I got everything I wanted, the model, year and color and on the first try. I would highly recommend anyone in the market for a new vehicle to shop at Kelly Honda in Lynn and make sure that you ask for Nestor.
Scheduled appt for software upgrade Letter reciieved indicated it would take 20 min When I arrived I was told it was up to 2 hours to complete and had to cancel because of the unexpected duration Will reschedule ……is the duration of the upgrade 20 minutes or 2 hours ?
Easiest car purchasing I have ever experienced. No pressure, no bait and switch, up front and professional. Everyone at Kelly Honda, Lynnway, Lynn, MA , from sales to management, made me feel respected and comfortable. Great experience. Thank you!!!
it was the most fastest way of buying a car that I ever experienced and I will continue to use Kelly Nissan Honda in the future
The worst experience I have ever had buying a vehicle The service manager and his minions should be replaced with people that don’t abuse a paying customer with their attitude and behavior I just got a new vehicle from them and was treated poorly Go somewhere else for your Honda before it’s too late
The sales team was kind and respectable to me and everyone else I've seen being helped... The service write worked closely with the salesman and the service staff and they all just did a great job.... I'm happy I chose Kelly Honda
Great experience leasing Stephanie’s new vehicle. Straight forward no surprises, no haggling.
The service was great. I just bought a used car from Bruno and he has been so responsive and able to answer all my questions and concerns.
Kelly Honda out of Lynn Massachusetts has been the best dealership I have dealt with in a long time. 1 Dealer ship out there.
Salvatore was my salesperson and he was an absolute pleasure to work with. Knowledgeable and empathetic. He made the process smooth. I highly recommend him. 5 stars
We came for a test-driving, we left with a signed purchase agreement. It says a lot about their readiness to accommodate customer requests, politeness and qualification of their salesmen. They really went more than a half of the road, ordering a car we wanted from another dealership. And it was fast!
Great experience from start to finish. Alex and Anthony was friendly, and knowledgeable. They answered my questions clearly and made the process straightforward. I’m happy with my purchase and would recommend this dealership!
I hate the vehicle I bought I made a poor edition to buy a redline and it’s not the truck I thought it was going to satisfie my need for a pickup truck but I find that I was sorely wrong the sales man did an excellent job but no, it wasn’t what I really wanted. I just sold my home. I am 67 years old it was the first time I had the opportunity to buy a brand new truck. knowing that would be the last truck I ever buy at my age. to make matters worse, my ... Read More Google - Oct 25, 2026
We went to many Honda dealerships in the area and Kelly Honda outdid them all by far! Exceptional service, very knowledgeable and helpful. Alex Monroy went above and beyond to earn our trust and make the sale happen without any pressure. Very happy with our experience!
Hi i had the wrong experience with him feels like he was soo HIGH with his slupry speech and the eye contact i was scared
Sal was great to work with, made the process easy, and was competitive with pricing. We were in the dealership for about an hour. Highly recommend!
Bruno was kind, efficient, honest and knowledgeable. Great experience.👍
Very good They treated us very well.
Luis Laparra was a great associate to work with. Very patient and helpful. Would recommend him. Thank you
Thanks for the quick service
Joe gerbino the former general manager was one of the realest people I have met
The best place to buy car
I was told the car had two sets of keys and two sets of rugs for the CRV. When I got there Saturday to pick up the car there was only one key and only one set of rugs. Also the car failed inspection. The sticker on the car had a field emissions sticker
It was amazing very helpful and very patient. I appreciate my experience with John and the big boss thank you so much.
Hello, I went to Kelly Honda for the 1st time to get my car inspected due to my previous place did not have any technicians available to proceed. As soon as I went in to ask if I could get it done without appointment I was welcome with a smile and a yes. I was extremely happy since I drove all the way to lynn. Everyone in the service department was welcoming , kind and friendly. Thank you so much for your hospitality.
I had a very unpleasant experience with a girl who told me her name was Isabella, Instead of selling me a replacement key for my rims she claimed I would have to buy a whole new set with a new key instead of being able to just order a new key. She may be correct, I am not positive but I can't believe Honda doesn't have that part or can't order one. That's besides the point, she was rude, dismissive and unprofessional..She got upset with me, rolled her eyes and turned her back on me ... Read More Google - Oct 12, 2026
I had a very disappointing experience with Kelly Honda when I leased my 2024 Honda Accord there in 2023. Looking back, I felt like I was taken advantage of during the process. There was very little transparency around the numbers, and I ended up feeling like I paid far too much for a vehicle that was not worth what I was paying.
And when I called after the fact to get some clarification and hopefully resolution, they just said it was my own fault, that I signed the deal and not theirs responsibility.
The experience left such a bad impression that when ... Read More Google - Sep 26, 2026
I had a terrible experience with my car while it was in service. It got damaged, and they tried to cover it up with poor paint touch-ups. I pointed out the issue to them, but they ignored me. The manager didn’t even respond to my emails, and he’s not returning my calls. I’ll have to use my own insurance to fix the damages, but I’ll never take my car there again.
received such poor service time after time. unfortunately there is no where else to go. good god...
Amazing hospitality and great knowledge of cars , he made the process very transparent and easy . Definitely would recommend him to anyone!
had a very disappointing experience at Kelly Honda in Lynn. I purchased a tire and paid approximately $280 for the replacement. Shortly afterward, the tire-pressure warning light came on again.
I returned to the dealership, and they told me they would fix the issue. However, they did not actually resolve the problem; they only turned off the warning light, and I was charged $50. The same issue continued.
When I contacted them again, they told me to make an appointment and bring the vehicle back. During my visit, they said that although they had sold me the tire, I could still experience ... Read More Google - Sep 15, 2026
I truly had such a wonderful experience working with him. From the very beginning, he took the time to genuinely listen to what I wanted and understand my needs. He gave me different options without ever making me feel pressured or like he was simply trying to make a commission. I initially decided to hold off on a purchase, when I returned a few months later he was just as pleasant and welcoming as the first time.
What stood out to me most was that his priority was making sure I had an experience that was right for me. I ... Read More DealerRater - Sep 14, 2026
Not satisfied with your services
I don't really appreciate your services
I recently purchased my 5th vehicle from this dealership and it will be the last! Within the first 10 days I noticed a chunk of tire damage on the front sidewall missing, I took a picture and emailed Bruno at 8am and asked if they could replace the two front tires as the vehicle wasn’t safe to drive as I figured that they need to be uniformed because the vehicle is front wheel drive it wouldn’t make sense to put a new one on one side and a used one on the other.Bruno said thanks for the email ... Read More Google - Sep 2, 2026
There was a significant lack of communication throughout the entire process. No one could accurately tell me how long it would take for a recall to be fixed on my car. I was repeatedly told a couple hours. I dropped my car off at 7:45 and by 3:15 they had still not started work. Additionally staff in the reception area were speaking badly about costumers in Spanish assuming that we did not understand. Including making fun of an elderly couple.
I brought my car here after another dealership would not accept the warranty I bought from Kelley. This shop is about an hour from my house. I was told the initial service would be 4 hrs. After waiting for 4 hrs I was told they diagnosed the problem and they need parts to come back. They said it would be 4hrs. I was planning on working from there. I rescheduled the appointment upon arrival I was told it would be at least 8 hrs and I shouldn’t wait for it. Upon hearing that i decided to head home and drop it off ... Read More Google - Aug 27, 2026
Bad service experience. Called manager never called back. Service technician always gave the run around. Tryed everything even calling myself our extended warranty and nothing. Trying for Honda head quarters to reach out at the Lynn,MA Honda dealer in the Lynnway
(Translated by Google) Charge me $200 for nothing in a 1-minute inspection. The worst of the worst in service. Mechanics who know nothing. (Original) Charge me 200 dollars for nothing in an inspection of 1 minutes lo peor de lo peor en servicio mecanicos que no saben nada
Kelly Honda is a great place to buy a car. We just purchased the vehicle there and l would always go back. The salesman John Mikhael was wonderful. Great job. Keep up the great work.
Drove 90 min to see a vehicle advertised and then suddenly not available but still listed on website. Bait and switch at its finest. Was then offered another vehicle. I would never give them a dime!
I made an appointment for service and dropped my car off early. I was told it would take 3-4 hours to complete. I called after 4.5 hours and was told it would take another 3-4 hours. It took 10 minutes to get a hold of someone one the phone after multiple transfers and being dropped twice. Will not go back. Update: I reached out after Kelly Honda replied to this review and they said they are sorry and there is nothing they can do.
They found all kinds of problems, allegedly, with my vehicle, necessitating $6700 of repairs. And made me have my car towed to my home when I opted to think about it...wouldn't release my keys to me. And then I got my auto checked out elsewhere...and there was Nothing needing immediate repair. Just a finding that in a few thousand miles I might need one thing done, to the likely tune of $400. They've certainly lost a customer.
Got a full service oil change engine and transmission change was told that I was getting a full detail did not receive any type of detail and left a plastic bag over my seat change my whole seating arrangement with my steering wheel height service was horrible didn’t even receive a new sticker stating my oil change was done and when the next oil change should be done at
Bought my vehicle here in 2023- only have been getting my car serviced here. I now need new tires and looks like when i got the vehicle I never got the wheel lock key. Never had the need to even look for it until now. (The service person was rude and told me to go talk to my sales person, acted like she did not care). I asked to speak to a supervisor and was told there is no need as I would be told the same thing. They charged me $50 to remove the wheel lock and $110 for new ones. ... Read More Google - Aug 7, 2026
Would not come here for any type of service. Came in with a 2013 Honda Pilot, I needed a diagnostic scan as to tell hopefully a bit more in depth of the code I was getting from a scanner. I told them the code and the work down. They proceed to tell me the exact info I told them. When I asked for an analysis, they said it was no longer available because the technician left for the day. They have a whole system that should be updated throughout the process of the check in, work in progress and ready for ... Read More Google - Aug 3, 2026
Called to make an appt for ac condenser replacement under extended warranty spoke to 2 different person. They said yes we have it in stock I take the car the calle 4 hrs later saying they don't have the part and its backed ordered what a waste of time
These people are horrible at customer service , they are absolutely no help whatsoever and they had the absolute nerve to delete my original review and they are disgusting they quote you a ridiculous amount and if you decide to go with that ridiculous amount it won’t even fix the issue they just bring a new 100 hundreds to your tab DO NOT GO TO THESE PEOPLE AT ALL !
Yall didn’t wanted to service me because my car was low??? I went to another Honda and got my service done I think yall didn’t do my service because I didn’t bought the car from ur Honda store
This place is horrible and the customer service is awfully disgusting and they are no help whatsoever you try asking for an explanation and they repeat the exact same thing , you spend money to get no answer your better off going on YouTube and trying to find it yourself and this is by far the worst experience I’ve had . They charge you a ridiculous amount as well.
Terrible experience. We went in and laid out exactly what we wanted. $0 down lease. We told them we wanted $10,500 for our Buick, the balance paid and the remaining in the form of a check. They strung us along for an hour before pretending we never mentioned $0 lease. Waste of time. $0 down means $0 down. Not $6,000 down, $0 down. Manager and staff were rude and condescending. Waste of time.
(Translated by Google) They told me they were in charge of the car registration, then they said it would take three days because the system was down, when I could have done it in an hour without any problem, honestly. After they closed the business, everything changed in this place.
(Original)
Me dijeron que se encargaba de la Registracion del carro después salieron que se demoraba tres días porque el sistema estaba caído cuando yo eso lo podía hacer en una hora sin ningún problema la verdad, después de qué cierran el negocio, todo ... Read More Google - Jul 1, 2026
Great customer service! The staff made the process fast and easy. Would highly recommend buying from Kelly Honda.
Got my oil change done here at the Honda Dealership in Lynn and a few days later I start to notice oil leaking in my garage and driveway. I had to rush to the dealership to get it fixed and I can’t believe the technician had done it wrong!!! This is the dealership you’re supposed to know what you’re doing!! Anyways even after it’s been fixed, there’s still some liquid leaking so I need to take it to the dealership AGAIN tomorrow. I’m so mad.
I went in for an oil change, which took over 90 minutes. They came back and tried to upsell me an insane amount of maintenance and repairs to be done (3.5k on a car worth 4.5k), none of which were essential. But, I had them do a few flushes and alignment anyways since I was there already. I was told this would take one hour. 90 minutes later I ask the service rep, Isabel, for the status and she said they're almost done and she would come get me soon.
I proceed to wait 45 more minutes so then I go to ... Read More Google - Jun 9, 2026
Yall break my cars and then want me to pay 10,000 for it
Brought my 2019 Civic Hachback in for service because I was hearing a squealing noise when my AC or heat was on.. they "cleaned out my blower motor" but it sounds worse now than when I dropped it off. (Not fixed) $199.00
I also noted that my power steering was making a noise when turning the wheel, almost like it was "sticking." Was told, after test drives, they could not reproduce the issue... though it's still present...(Not fixed) $199.00
Additionally, I reported a "pulsing" sensation when breaking at speeds over 45 mph. (Fixed)
My "Service ... Read More Google - May 24, 2026
Symptoms we reported were reworded so the diagnosis would fall outside the warranty coverage, then conveniently pointed to manipulated fault codes to justify it. Absolutely dishonest and insulting treatment from start to finish. They tried pushing an absurd $18,000 repair estimate for a problem that was ultimately fixed with spark plugs by our local mechanic. That tells you everything you need to know about this place. Either gross incompetence or outright fraud — and everyone there seems fully aware of it. You can’t help but feel embarrassed for this operation starting with the top. Failed arrogance is fun to observe.
I rarely leave reviews, but this experience honestly left me heartbroken and disgusted with how little this dealership values people once they’ve made the sale.
Less than 6 months ago, we purchased a used vehicle from this dealership for approximately $56,000. Since then, we have put fewer than 600 miles on it. The car is in pristine condition, yet we’ve already experienced multiple issues that made us deeply regret the purchase.
Hoping the dealership would stand behind their customer and at least try to help make the situation right, I called to ask about having the car appraised to potentially sell ... Read More Google - May 16, 2026
I rarely leave reviews, but this experience honestly left me heartbroken and disgusted with how little this dealership values people once they’ve made the sale.
Less than 6 months ago, we purchased a used vehicle from this dealership for approximately $56,000. Since then, we have put fewer than 600 miles on it. The car is in pristine condition, yet we’ve already experienced multiple issues that made us deeply regret the purchase.
Hoping the dealership would stand behind their customer and at least try to help make the situation right, I called to ask about having the car appraised to potentially sell ... Read More DealerRater - May 16, 2026
I had an amazing experience working with Jose. From the beginning, he was incredibly kind, patient, and genuinely helpful. He took the time to thoroughly walk me through every step of the car-buying process, making sure I fully understood everything along the way.
What really stood out was how much effort he put in behind the scenes. Jose handled all the back-end work so smoothly that I didn’t have to stress or worry about any of it. He truly made the entire process feel easy and seamless.
Thanks to him, I was able to confidently drive my car right ... Read More DealerRater - May 3, 2026
I was at Kelly Honda of Lynn for regular maintenance oil change and tire rotation a week ago .. to my surprise I had to mark my rims with a sticky gummy to see if they were going to rotate my tires .. my surprise was when they game me the hrv back I noticed right away that the mark of the sticky gummy.was there at the same tire . they didn’t rotate all tires I will be honest they did rotate just 2 but not all 4 …I asked the guy that works at service he said we did and he asked ... Read More Google - Apr 25, 2026
