Blown head gasket in a 2018 CRV with 62000 miles purchased new from Kelly Honda. This is known issue with the CRV turbo but not associated with any recalls. When brought in, was told it was not covered by warranty and that we have “no history” with Kelly to qualify for the goodwill program to help offset the cost. Quoted over $6000 for the repair (which I realized is normal for this repair). After continued discussions and questioning it was then identified that it was covered under warranty after all and I was only on the hook for $100 deductible plus a couple low cost parts (~$13). I feel like if I didn’t advocate for myself and pushed the conversation I would have had to pay the $6000. Once we had that all cleared up, we were set up with a loner and the car’s work was completed in a timely manner.

I went Kelly Honda to get a quote on a 2026 Honda CR-V. I spoke to the salesperson by name "Sal" who was very professional and knowledgeable about Honda vehicles, I felt very comfortable speaking to him about my purchase. On the finance department I spoke to "Ryn" who was also well spoken and professional and he recommended a few add on for my vehicle in which I was comfortable adding them. Overall I was very happy with my new vehicle purchase at Kelly Honda in Lynn, MA

Just know that if you make a downpayment with a personal check, you will not have your registration until that check clears. Come prepared with a bank check instead. Update: I amended my rating from 1 star to include this update. My salesman, John called me and explained that there was miscommunication and worked with me to make things right. I believe it is a sign of character when someone does that and I truly appreciate him calling me and apologizing for everything that happened. That speaks wonders about John. After that, I want to give kudos to the Kelly Honda team. Not because they are perfect, but because they figured how to turn a bad experience into a more positive one.

Excellent Service

I’d like to extend my sincere thanks to Mr. Nesim, who was a great sales consultant when I bought the car. I’d also like to thank the loan consultant. They both took excellent care of me. Thank you for everything.

Great service.

Joseph was our salesman and he was awsome

Very knowledgeable and helpful sales person ( not pushy) , and very competitive price . Highly recommend